Complaints Procedure
Complaints Procedure
MAK Estates is committed to providing a professional service to all our clients. If you are unhappy with any aspect of the service you have received, we want to hear from you so that we can put things right.
How to Make a Complaint
You can make a complaint by contacting us using any of the following methods:
- Email: info@mak-estates.co.uk
- Phone: 0121 753 0616
- Write to us: MAK Estates, 192 Stoney Lane, Birmingham, B12 8AN
What Happens Next
- We will acknowledge your complaint within 3 working days
- We will investigate and aim to provide a full response within 15 working days
- If you remain dissatisfied, you may refer your complaint to The Property Ombudsman
Visit The Property Ombudsman website
