Member Standards

MAK Estates is a proud member of Propertymark (formerly NAEA and ARLA). As members, we adhere to the Propertymark Conduct and Membership Rules, ensuring our clients receive the highest standard of professional service.

What This Means for You

• Professional Standards: We follow strict codes of conduct governing all aspects of estate agency and lettings
• Client Money Protection: Your money is safeguarded through our CMP membership
• Professional Indemnity Insurance: We maintain appropriate PI insurance cover
• Complaints Handling: We have a clear complaints procedure and are subject to independent redress through The Property Ombudsman
• Anti-Money Laundering: We comply with all AML regulations and conduct appropriate due diligence
• Continuing Professional Development: Our staff maintain their knowledge and skills through ongoing training

Our Memberships

• NAEA Propertymark — National Association of Estate Agents
• ARLA Propertymark — Association of Residential Letting Agents
• NAEA Commercial — Commercial property division
• The Property Ombudsman — Independent redress scheme
• Trading Standards Approved — TSI approved

Download Propertymark Conduct & Membership Rules

Download Propertymark Rules (PDF)